At Murti Artistry, we uphold a commitment to customer satisfaction, aiming to deliver a seamless experience with every purchase. Our refund policy is designed to address extreme and exceptional circumstances. Please take note of the key aspects:
Eligibility and Timeframe: Refund requests are only considered within 3 days of receiving the product, acknowledging the need for timely resolution in unforeseen situations.
Grounds for Refund:
- Damaged or Defective Products: We stand behind the quality of our creations. In cases of damage or defects, a swift refund or replacement process is initiated.
- Non-Delivery: If a product fails to reach you within the designated timeframe, a refund will be processed promptly.
Exclusions:
- Customized Orders: Refunds are not applicable to personalized items, crafted meticulously to individual specifications.
- Change of Mind: Our policy refrains from granting refunds for cases involving a change of customer preference post-confirmation.
At Murti Artistry, we are committed to providing our customers with the best possible shopping experience. We take great pride in our high-quality sculptures and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer an exchange policy.
To initiate an exchange, simply contact us within 2-3 days of receiving your order. We will require pictures and/or videos of the sculpture to assess the issue and provide a resolution. In the rare event that there is an error on our end, we will cover the exchange shipping cost to ensure that you receive the perfect sculpture.
Please note that we do not accept returns or exchanges for damage caused by customer error and the damage should be reported under 3 days
. However, we are always happy to provide guidance on proper care and handling to help you keep your sculpture looking its best for years to come.
We believe that trust and confidence are key to a successful shopping experience, and we are committed to earning your trust by providing high-quality sculptures and excellent customer service. If you have any questions or concerns about our exchange policy, please do not hesitate to contact us. We are here to help and look forward to providing you with the best possible shopping experience.